{"id":2689,"date":"2023-12-17T17:57:26","date_gmt":"2023-12-17T16:57:26","guid":{"rendered":"https:\/\/troeger-services.com\/?page_id=2689"},"modified":"2024-07-04T22:27:42","modified_gmt":"2024-07-04T20:27:42","slug":"itsm-esm-purchasing-guide-for-your-success","status":"publish","type":"page","link":"https:\/\/troeger-services.com\/en\/itsm-esm-purchasing-guide-for-your-success\/","title":{"rendered":"ITSM\/ ESM Purchasing Guide - Save yourself detours"},"content":{"rendered":"<div class=\"row-full py-5 mb-12 wp-block-group eplus-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group eplus-wrapper is-layout-flow wp-block-group-is-layout-flow\"><div class=\"container mx-auto py-6 grid grid-cols-1 md:grid-cols-2 wp-block-columns eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-b92cbb\">\n<div class=\"lg:pr-8 xl:pr-12 order-2 md:order-1 wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\"><p class=\"sub-heading d-inline eplus-wrapper eplus-styles-uid-fe641a\">Your ITSM purchasing guide for your path to growth<\/p>\n\n\n<h1 class=\"text-2xl sm:text-3xl md:text-4xl mt-1 wp-block-heading eplus-wrapper\"><strong>Our \"ITSM Buyer's Guide\" helps IT managers to find the right IT enterprise service management solution for their company.<\/strong><\/h1>\n\n\n\n<p class=\"eplus-wrapper\"><\/p>\n\n\n\n<div class=\"wp-block-buttons eplus-wrapper is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"my-5 shadow-xl hover:shadow-lg btn-secondary bg-secondary wp-block-button eplus-wrapper eplus-styles-uid-26ed7a\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/outlook.office365.com\/owa\/calendar\/TITBCGesprchsanfragemitAndrTrger@titbc.onmicrosoft.com\/bookings\/\" style=\"border-radius:0px\" target=\"_blank\" rel=\"noreferrer noopener\">Request an initial consultation<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"flex justify-center py-12 order-1 md:order-2 wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"545\" height=\"253\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2021\/10\/analysen.png\" alt=\"Action-relevant analyses Graphic\" class=\"wp-image-1493\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2021\/10\/analysen.png 545w, https:\/\/troeger-services.com\/wp-content\/uploads\/2021\/10\/analysen-300x139.png 300w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/figure>\n<\/div>\n<\/div>\n\n<p class=\"sub-heading d-inline eplus-wrapper eplus-styles-uid-a62243\"><\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading has-text-align-center eplus-wrapper eplus-styles-uid-b40465\">\"...and the best? Evaluate with our independent consulting approach, the best manufacturers, with only one contact person\"<\/h2>\n\n\n<p class=\"eplus-wrapper\"><\/p>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n\n\n<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile eplus-wrapper\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/ITSM-BUYERS-GUIDE-EN-caption.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\"><p class=\"sub-heading d-inline eplus-wrapper eplus-styles-uid-a62243\"><strong>Real insights summarized from 25 years of consulting. Our Buyers Guide for your success. <\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"text-lg eplus-wrapper eplus-styles-uid-fe641a\">Further details can be found in the articles below and of course in the complete Buyers Guide as a PDF.<\/p><\/div><\/div>\n\n\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n<\/div>\n\n\n\n<p class=\"eplus-wrapper\"><\/p>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading has-text-align-center eplus-wrapper eplus-styles-uid-b40465\"><strong>Our Buyer's Guide will help you with this<\/strong>!<\/h2>\n\n\n<p class=\"eplus-wrapper\"><\/p>\n<\/div>\n\n\n<div class=\"iconblock grid grid-cols-1 gap-12 sm:gap-20 md:grid-cols-3 md:gap-8 lg:gap-24 xl:gap-44 mt-8 wp-block-columns has-white-color has-blau-background-color has-text-color has-background has-link-color eplus-wrapper wp-elements-03cba600b4df0b5c3d1eee44a4ae2da6 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-af4087\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"100\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation.png\" alt=\"\" class=\"wp-image-2497\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation.png 101w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation-12x12.png 12w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><strong>Which ITSM solution is right for you?\u00a0<\/strong><meta charset=\"utf-8\"><meta charset=\"utf-8\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"101\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt.png\" alt=\"\" class=\"wp-image-2492\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt.png 101w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt-12x12.png 12w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><meta charset=\"utf-8\"><strong>ITSM alternatives and providers, choose correctly \u00a0<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down.png\" alt=\"\" class=\"wp-image-2483\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down.png 100w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down-12x12.png 12w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><meta charset=\"utf-8\"><strong>How to find the right service provider \u00a0<\/strong><meta charset=\"utf-8\"><\/p>\n<\/div>\n<\/div>\n\n<div class=\"iconblock grid grid-cols-1 gap-12 sm:gap-20 md:grid-cols-3 md:gap-8 lg:gap-24 xl:gap-44 mt-8 wp-block-columns has-white-color has-blau-background-color has-text-color has-background has-link-color eplus-wrapper wp-elements-877c767285573c7d6d63729dd0b7560f is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-1aacd6\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"100\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation.png\" alt=\"\" class=\"wp-image-2497\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation.png 101w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation-12x12.png 12w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><strong>Why it is important to draw up a business plan before investing \u00a0<\/strong><meta charset=\"utf-8\"><meta charset=\"utf-8\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"101\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt.png\" alt=\"\" class=\"wp-image-2492\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt.png 101w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt-12x12.png 12w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><meta charset=\"utf-8\"><strong>The differences between ITSM, ESM and ITOM explained<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down.png\" alt=\"\" class=\"wp-image-2483\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down.png 100w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down-12x12.png 12w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><meta charset=\"utf-8\"><strong>7 steps to convince managers to invest in an ITSM solution<\/strong><meta charset=\"utf-8\"><\/p>\n<\/div>\n<\/div>\n\n<div class=\"iconblock grid grid-cols-1 gap-12 sm:gap-20 md:grid-cols-3 md:gap-8 lg:gap-24 xl:gap-44 mt-8 wp-block-columns has-white-color has-blau-background-color has-text-color has-background has-link-color eplus-wrapper wp-elements-b54951e338bafdf792db0e2656ae042f is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-59c83d\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"100\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation.png\" alt=\"\" class=\"wp-image-2497\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation.png 101w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Innovation-12x12.png 12w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><strong>How to find the right ITSM license for your company<\/strong><meta charset=\"utf-8\"><meta charset=\"utf-8\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"101\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt.png\" alt=\"\" class=\"wp-image-2492\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt.png 101w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Receipt-12x12.png 12w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><meta charset=\"utf-8\"><strong>Calculate the return on investment for your ITSM solution<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down.png\" alt=\"\" class=\"wp-image-2483\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down.png 100w, https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/TITBC_Icons_General-Dark-Purple_Thumbs-Down-12x12.png 12w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/figure>\n\n\n\n<p class=\"mb-2 mt-6 text-2xl has-text-align-center eplus-wrapper\"><meta charset=\"utf-8\"><strong>Setting the right requirements for IT service providers<\/strong><meta charset=\"utf-8\"><\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"eplus-wrapper\"><\/p>\n\n\n<h3 class=\"wp-block-heading has-text-align-center eplus-wrapper eplus-styles-uid-5ad16f\">We have helped many companies to implement the right ITSM solution. We have developed this guide to help you choose the right IT service management and enterprise service management solution for your organization before you invest.<\/h3><\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n\n\n<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile eplus-wrapper\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/Video01_01roh-en.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\"><p class=\"sub-heading d-inline eplus-wrapper eplus-styles-uid-a62243\"><strong>THE DIFFERENCES BETWEEN ITSM, ESM AND ITOM EXPLAINED.<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"text-lg eplus-wrapper eplus-styles-uid-fe641a\">In this video I would like to explain the differences between IT Service Management, Enterprise Service Management and IT Operations Management<\/p><\/div><\/div>\n\n\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<p class=\"eplus-wrapper\"><strong>EXPLANATION<\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading eplus-wrapper\"><strong>HERE I EXPLAIN THE DIFFERENCES BETWEEN IT SERVICE MANAGEMENT, ENTERPRISE SERVICE MANAGEMENT AND IT OPERATIONS MANAGEMENT.<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<p class=\"text-lg eplus-wrapper\">In addition, I would like to&nbsp;<strong>Show added value<\/strong>as they were up to&nbsp;<strong>Save \u20ac 192,000<\/strong>&nbsp;how they can better retain their employees, how they can automate routine tasks and how they can&nbsp;<strong>much more efficient<\/strong>&nbsp;through automation and workflows&nbsp;<strong>in your IT<\/strong>&nbsp;and work in business. &nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"text-lg eplus-wrapper\">IT service management is responsible for controlling all the necessary processes in IT for operations. Good systems are certified according to the ITIL 4 principle. IT Operation Management is the area in which we do everything we can to manage IT operations.&nbsp;<\/p>\n\n\n\n<p class=\"text-lg eplus-wrapper\">This includes monitoring, monitoring of infrastructure systems, monitoring of applications, the availability and performance of these, or the distribution of software.  How do you get a new antivirus package onto all the clients or servers in your company?<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<p class=\"eplus-wrapper\"><strong>EMPLOYEE RETENTION AND CUSTOMER LOYALTY<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading eplus-wrapper\"><strong>THE ADDED VALUE IN CONNECTION WITH ESM<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<p class=\"text-lg eplus-wrapper\">The added value that ESM offers them is employee retention and customer loyalty. The automation of standard tasks can free up to 40 % of your employees' resources, which they can use for other activities. Likewise, the automation of various problem cases means that customer inquiries are processed and resolved more quickly.&nbsp;<\/p>\n\n\n\n<p class=\"text-lg eplus-wrapper\"><\/p>\n\n\n\n<p class=\"text-lg eplus-wrapper\">This also increases customer loyalty and satisfaction.  In summary, ITSM is used to manage IT operating processes. ITSM is a part of ESM. ESM is used to manage the processes that go beyond IT, including the processes and, of course, the service. ITOM is used to manage all processes and procedures in IT.  ITOM also includes IT service management.&nbsp;<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<p class=\"eplus-wrapper\"><strong>AUTOMATION<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading eplus-wrapper\"><strong>AUTOMATE STANDARD TASKS ERROR-FREE WITH ITSM AND ESM.<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<p class=\"text-lg eplus-wrapper\">Automation enables standard tasks to be completed without errors.  Of course, IT operations management also includes analyses, reporting and, of course, contract management and, last but not least, processes. &nbsp;<\/p>\n\n\n\n<p class=\"text-lg eplus-wrapper\">Accordingly, ITSM and ESM are also part of IT operations management, while enterprise service management is everything that goes beyond IT. Examples of this include HR management, facility management, any onboarding processes or even the self-service portal for employees or customers.&nbsp;<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n\n\n<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile eplus-wrapper\"><div class=\"wp-block-media-text__content\"><p class=\"sub-heading d-inline eplus-wrapper eplus-styles-uid-a62243\"><strong><strong>SIMPLY CONVINCE BUDGET MANAGERS<\/strong><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<h2 class=\"wp-block-heading eplus-wrapper eplus-styles-uid-fe641a\"><strong>SEVEN STEPS TO HELP THEM INVEST IN AN ITSM\/ESM SOLUTION.<\/strong><\/h2>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>This second video<\/strong>\u00a0out of five, \u00a0<strong>from the series IT Service Management and Enterprise Service Management\u00a0<\/strong>for IT decision-makers, shows you in seven steps how you can convince your decision-makers to invest in an ITSM\/ESM solution.<\/p><\/div><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/itsm-vide2-troeger-en.mp4\"><\/video><\/figure><\/div>\n\n\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-a9775b\"><strong>TIPS<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<h2 class=\"wp-block-heading eplus-wrapper eplus-styles-uid-fe641a\"><strong>HOW CAN YOU CONVINCE YOUR BUDGET MANAGER TO INTRODUCE A NEW IT SERVICE MANAGEMENT OR ENTERPRISE MANAGEMENT TOOL OR TO REPLACE AN EXISTING ONE?<\/strong><\/h2>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">In the previous videos, we discussed everything you need to know to select a suitable ITSM tool and provider.\u00a0<\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>These simple steps for creating a business case will lead you to success.\u00a0<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Describe your current situation.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>What are the problems you want to solve with it?<\/strong>\u00a0<\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">Is it the downtime that is holding up your customers or, on the other hand, the routine tasks that are tying up your employees?<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Summarize the productivity gains for your company, customers and suppliers.<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Ticket system.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">A company with 3000 employees has approx. 7000 tickets per month at a cost of \u20ac25 per ticket. So you quickly have costs of \u20ac175,000 per month. If you can save a third of this, you will have saved \u20ac58,000 per month.\u00a0\u00a0<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>1Create surveys with stakeholders, your employees, your customers and your suppliers.\u00a0<\/strong><\/p>\n\n\n<p class=\"eplus-wrapper\">They are best placed to tell you which processes are working and which are not. Your suppliers can tell you why parts are being delivered too late for field service, for example. For your employees, it could be the failures of internal systems or software systems. And for your customers, it may be that support cases are taking far too long because the information is simply not being routed to the right place internally.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Outline gains from your process improvements.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">For example, minus 20 % for the causes of change. Or a total of 40 % more success in change implementation. Show the cost savings that can be achieved with the ITSM system.\u00a0<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Financial analysis and budget application.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong><\/strong>In the financial analysis, we compile all the information from the first six points and ultimately calculate the benefits for the budget manager and apply for the budget for the project.<\/p>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n\n\n<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile eplus-wrapper\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/itsm-vid3-troeger-en.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\"><p class=\"sub-heading d-inline eplus-wrapper eplus-styles-uid-a62243\"><strong><strong>IT SERVICE MANAGEMENT SOLUTIONS - HOW TO FIND THE RIGHT LICENSE<\/strong><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"text-lg eplus-wrapper eplus-styles-uid-fe641a\"><strong>CHOOSING THE RIGHT ITSM LICENSE TYPE DOES NOT HAVE TO BE DIFFICULT.<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>This third video<\/strong>\u00a0of five, from the series IT Service Management and Enterprise Service Management for IT Decision Makers,\u00a0<strong>explains the two different license approaches. Seamless integration with ready-made templates, with the fastest project implementation.<\/strong><\/p><\/div><\/div>\n\n\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-a62243\"><strong>IT SERVICE MANAGEMENT AND ENTERPRISE SERVICE MANAGEMENT LICENSE APPROACHES<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>TODAY I PRESENT TO YOU TWO LICENSING APPROACHES THAT MEET ALL YOUR NEEDS, ARE FUTURE-PROOF AND RISK-FREE WHEN IT COMES TO PROCURING AN IT SERVICE MANAGEMENT OR ENTERPRISE SERVICE MANAGEMENT SOLUTION.<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>The first approach is a license for ITSM, ESM and IT Operations Management.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">The advantage here is seamless integration, rapid market launch, cloud on-premise and private cloud capability, 17 ready-made processes in accordance with ITIL V4, first certification on the market for the finance process.\u00a0<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>With the second approach, you can decide individually which licenses and processes are important to you in your company.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">You have individual integration options and can decide exactly what you need. Here, too, you have the option of using the cloud on-premise or the private cloud.<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n\n\n<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile eplus-wrapper\"><div class=\"wp-block-media-text__content\"><p class=\"sub-heading d-inline eplus-wrapper eplus-styles-uid-a62243\"><strong><strong>HOW TO CALCULATE THE RETURN ON INVESTMENT.<\/strong><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"text-lg eplus-wrapper eplus-styles-uid-fe641a\">This fourth video of five, from the IT Service Management and Enterprise Service Management for IT Decision Makers series, shows how to calculate the return on investment for your ITSM\/ESM solution. \u00a0 \u00a0<\/p><\/div><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/itsm-vid4-troeger-en.mp4\"><\/video><\/figure><\/div>\n\n\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<h2 class=\"wp-block-heading eplus-wrapper eplus-styles-uid-a9775b\"><strong><strong>ROI CALCULATION FOR YOUR IT SERVICE MANAGEMENT AND ENTERPRISE SERVICE MANAGEMENT TOOL<\/strong><\/strong><\/h2>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<h2 class=\"wp-block-heading eplus-wrapper eplus-styles-uid-fe641a\"><strong>ITSM SERVICE MANAGEMENT AND ENTERPRISE SERVICE MANAGEMENT. AT WHAT POINT DO THE COSTS OF THE INVESTMENT COVER THEMSELVES?<\/strong><\/h2>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Today I would like to talk to you about the return on investment.\u00a0<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong><em>The return on investment describes for you when the costs and the potential savings cover each other.\u00a0<\/em><\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-200d10\"><strong>In the first calculation for the return on investment, the total costs are considered, the so-called total cost of ownership.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Here it is important that we include all costs.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">The licenses, the internal operation, the employees who operate the system, or even the processes that need to be adapted. Documents, any operation, any expenditure for this area.\u00a0<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-200d10\"><strong>In the second part of the return on investment, we need the potential savings. So what benefit, what added value do we have for your company?\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Let me give you an example.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">According to global standards, a company with 3,000 employees requires around 7,000 tickets per month to be opened in the helpdesk.\u00a0<\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">In the internal calculation, a ticket costs \u20ac25 to \u20ac100, depending on the severity of the incident.\u00a0<\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong><em>That makes a total of 7000 tickets times \u20ac25.<\/em><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong><em>This brings us to a total cost of around \u20ac175,000 per month, which you spend in your company.\u00a0<\/em><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>If we proceed cautiously according to global standards and studies, we can save up to a third.<\/strong>\u00a0<\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong><em>This can save you up to \u20ac58,000 in costs.\u00a0<\/em><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Now we have the costs in the first calculation and the benefits, added value and savings in the second calculation.\u00a0<\/strong><\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">And as soon as these are congruent, we speak of the return on investment.\u00a0<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Be honest in your calculations.\u00a0<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-a62243\"><strong><em>IT Service Management and Enterprise Service Management are the perfect tools for making savings across the entire company.\u00a0<\/em><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">Accordingly, ITSM and ESM are also part of IT operations management, while enterprise service management is everything that goes beyond IT. Examples of this include HR management, facility management, any onboarding processes or even the self-service portal for employees or customers.\u00a0<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n\n\n<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile eplus-wrapper\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/itsm-vid5-troeger-en.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\"><p class=\"sub-heading d-inline eplus-wrapper eplus-styles-uid-a62243\"><strong><strong>IT SERVICE MANAGEMENT - HOW TO MAKE THE RIGHT DEMANDS ON YOUR SERVICE PROVIDER.<\/strong><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"text-lg eplus-wrapper eplus-styles-uid-fe641a\">The fifth and final video in the series IT Service Management and Enterprise Service Management for IT Decision Makers explains what you need to look out for when choosing the right ITSM service provider.\u00a0 \u00a0 \u00a0\u00a0 \u00a0<\/p><\/div><\/div>\n\n\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading eplus-wrapper\"><strong><strong>TODAY WE'RE TALKING ABOUT HOW TO MAKE THE RIGHT DEMANDS ON YOUR IT SERVICE MANAGEMENT PROVIDER.<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-a9775b\"><strong>Choose an experienced provider.\u00a0<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<div class=\"wp-block-columns eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-1a3c69\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:0.5%\"><\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:99%\">\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"eplus-wrapper eplus-styles-uid-fe641a\">1. with a large customer stand. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">2. look at their references. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">3. look for references. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">4. get the telephone number and contact details of the reference customers. Give them a call. Talk to the customer about how you saw the introduction with this manufacturer. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">5. look at which partners have worked with you. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">6. look at all the benefits that the partner can tell you. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">7. also ask about the weaknesses he or she has identified in the project. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">8. see what certifications the service provider has. For example, ITIL 4 certified. Or Pink Verify ITIL 4 certified. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">9. also look at the size of the customer stand at the service provider. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">10. to his references. <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">11. which customers does he serve? <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">12. which industries are served?<\/p><\/div>\n<\/div>\n<\/div>\n\n\n<p class=\"eplus-wrapper\"><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading eplus-wrapper\"><strong><strong>TODAY WE'RE TALKING ABOUT HOW TO MAKE THE RIGHT DEMANDS ON YOUR IT SERVICE MANAGEMENT PROVIDER.<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-a9775b\"><strong><strong>ANOTHER IMPORTANT POINT IS THE LOCAL SUPPORT FROM YOUR PROVIDER.<\/strong><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<div class=\"wp-block-columns eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-316a40\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:0.5%\"><\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:99%\">\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"eplus-wrapper eplus-styles-uid-fe641a\">1. does he do it himself?    5. can speak to you in your own language? <\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">2. are they local resources in each region?<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">3. or are they ultimately European or international resources? Accordingly, it depends on how fast the resources are with you?<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">4. can the service provider provide direct support?<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">5. can speak to you in your own language?<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">6. or are there local partners who can do this? Partners are often the better choice for you. Partners often go the extra mile.<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<p class=\"eplus-wrapper\"><\/p>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"eplus-wrapper eplus-styles-uid-a62243\"><strong>The introduction of an IT service management tool is one thing. But after the introduction, the tool must also be operationalized.<\/strong>\u00a0<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">This means you have to integrate it into the company processes.\u00a0<\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">You need to train your employees.\u00a0<\/p>\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">You need to promote its use.\u00a0<\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-200d10\"><strong><em>There are a large number of providers on the market for IT service management and enterprise service management tools. However, it is important that you look at which standard processes according to EITL are already available in the tool.\u00a0<\/em><\/strong><\/p>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"eplus-wrapper eplus-styles-uid-a62243\"><strong>There are IT service management tool providers who have not ultimately mapped any processes and give you the choice of how you want to map them.\u00a0<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-200d10\"><strong><em><strong><em>However, if you already have standard processes in the tool, you can start using the system from one day to the next and can then adapt the service design at runtime to align it with your requirements.\u00a0<\/em><\/strong><\/em><\/strong><\/p>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"eplus-wrapper eplus-styles-uid-a62243\"><strong><strong>What is No Coding in ITSM?\u00a0<\/strong><\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\">No coding is a hype that has emerged in recent years. The point was that in the past, adjustments and process optimizations to our company, to your company, always had to be carried out in a very, very complex way by external consultants and developers.\u00a0<strong>No Coding itself offers you the possibility to optimize things yourself using objects in the tool simply by clicking and dropping and descriptions.\u00a0<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-200d10\"><strong><em><strong><em><strong><em>When selecting each provider, also pay attention to the value culture. Does the provider just want to make a quick buck from you or are they genuinely interested in finding a solution for you?\u00a0<\/em><\/strong><\/em><\/strong><\/em><\/strong><\/p>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"eplus-wrapper eplus-styles-uid-a62243\"><strong>We go into more detail on the points just mentioned and much more in our e-book. You can download it after a short registration via the link below.<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-fe641a\"><strong>Once again, our five videos summarized for you:<\/strong><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-ff03b1\"><a href=\"https:\/\/troeger-services.ac-page.com\/unterschied-zwischen-itsm-itom-esm-erklaert\" target=\"_blank\" rel=\"noopener\">1. IT Service Management - The differences between ITSM, ESM and TIOM explained.<\/a><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-ff03b1\"><a href=\"https:\/\/troeger-services.ac-page.com\/wie-sie-ihren-entscheider-ueberzeugen-eine-itsm-loesung-einzufuehren\" target=\"_blank\" rel=\"noopener\">2. simply convince budget managers - in seven steps - so that they invest in an ITSM\/ESM solution.<\/a><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-ff03b1\"><a href=\"https:\/\/troeger-services.ac-page.com\/it-service-management-return-on-invest-berechnen\" target=\"_blank\" rel=\"noopener\">3. IT Service Management solution - How to find the right license. Choosing the right ITSM license doesn't have to be difficult.<\/a><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-ff03b1\"><a href=\"https:\/\/troeger-services.ac-page.com\/it-service-management-return-on-invest-berechnen\" target=\"_blank\" rel=\"noopener\">4. IT Service Management and Enterprise Service Management. How to calculate the return on investment.<\/a><\/p>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n<p class=\"eplus-wrapper eplus-styles-uid-ff03b1\"><a href=\"https:\/\/troeger-services.ac-page.com\/so-stellen-sie-die-richtige-anforderung-an-ihren-itsm-dienstleister\" target=\"_blank\" rel=\"noopener\">5 IT Service Management - How to make the right demands on your service provider. You should pay attention to this.<\/a><\/p><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"my-24 wp-block-group eplus-wrapper is-layout-flow wp-block-group-is-layout-flow\"><div class=\"grid grid-cols-1 md:grid-cols-2 md:gap-4 wp-block-columns eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-daae7d\">\n<div class=\"order-2 md:order-1 wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"sub-heading d-inline eplus-wrapper\">DOWNLOAD NOW<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size eplus-wrapper\" id=\"35-seiten-fachwissen\">35 pages of expertise<br><\/h2>\n\n\n\n<p class=\"text-lg eplus-wrapper\">This e-book will help you to introduce the right IT Service Management &amp; Enterprise Service Management solution in your company.<\/p>\n\n\n\n<div style=\"height:62px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size eplus-wrapper\" id=\"35-seiten-geballtes-wissen-damit-sie-nicht-die-falsche-entscheidung-bei-der-auswahl-ihrer-itsm-esm-losung-treffen\"><strong>35 pages of concentrated knowledge so that you don't make the wrong decision when choosing your<\/strong> <strong>ITSM &amp; ESM solution.\u00a0<\/strong><\/h3>\n\n\n\n<p class=\"eplus-wrapper\"><\/p>\n\n\n\n<p class=\"eplus-wrapper\">Get a head start and learn how to choose the right IT service management and enterprise service management solution for your organization before you invest.<\/p>\n\n\n\n<div class=\"wp-block-buttons eplus-wrapper is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"is-style-fill wp-block-button eplus-wrapper eplus-styles-uid-8b7c40\"><a class=\"wp-block-button__link has-orange-background-color has-background wp-element-button\" href=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/ITSM-ESM-BUYERS-GUIDE-EXCLUSIVE-FOR-GITEX-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DOWNLOAD NOW<\/strong><\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"flex justify-center py-12 order-1 md:order-2 wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2022\/11\/95868af5-a93d-405b-a545-37576a6b6136.png\" alt=\"\" class=\"wp-image-1828\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2022\/11\/95868af5-a93d-405b-a545-37576a6b6136.png 800w, https:\/\/troeger-services.com\/wp-content\/uploads\/2022\/11\/95868af5-a93d-405b-a545-37576a6b6136-300x225.png 300w, https:\/\/troeger-services.com\/wp-content\/uploads\/2022\/11\/95868af5-a93d-405b-a545-37576a6b6136-768x576.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n<div class=\"py-12 grid grid-cols-1 md:grid-cols-2 wp-block-group eplus-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group eplus-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"sub-heading d-inline eplus-wrapper\"><strong>PROFESSIONAL ADVICE<\/strong><\/p>\n\n\n\n<h3 class=\"text-2xl sm:text-2xl md:text-3xl mt-1 wp-block-heading eplus-wrapper\" id=\"it-service-management-mit-itsm-kaufberatung\">IT service management with ITSM purchasing advice<\/h3>\n\n\n\n<p class=\"eplus-wrapper\">Do you need professional advice on planning and implementing your IT service management?<\/p>\n\n\n\n<p class=\"eplus-wrapper\"><strong><a href=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/ITSM-ESM-BUYERS-GUIDE-EXCLUSIVE-FOR-GITEX-2023.pdf\" target=\"_blank\" rel=\"noopener\" title=\"The e-book &quot;ITSM &amp; ESM Buyer&#039;s Guide&quot;\">The e-book \"ITSM &amp; ESM Buyer's Guide\"<\/a><\/strong> will help you make the right choice.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"py-12 grid grid-cols-1 md:grid-cols-2 wp-block-group eplus-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group eplus-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"sub-heading d-inline eplus-wrapper\"><strong>THIS INFORMATION WILL HELP YOU<\/strong><\/p>\n\n\n\n<h4 class=\"text-2xl sm:text-2xl md:text-3xl mt-1 wp-block-heading eplus-wrapper\" id=\"zeit-sparen-mit-unserer-itsm-kaufberatung\">Save time with our ITSM purchasing advice<\/h4>\n\n\n\n<p class=\"eplus-wrapper\">Does your company need an IT service management tool?<\/p>\n\n\n\n<p class=\"eplus-wrapper\"><strong>Then you should read our e-book.<\/strong><\/p>\n\n\n\n<p class=\"eplus-wrapper\">Here you will find <strong>Information that will help you<\/strong> can <strong>the right<\/strong> IT Service Management &amp; Enterprise Service Management<strong> solution for your company.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons eplus-wrapper is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"is-style-fill wp-block-button eplus-wrapper eplus-styles-uid-d8544b\"><a class=\"wp-block-button__link has-orange-background-color has-background wp-element-button\" href=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/ITSM-ESM-BUYERS-GUIDE-EXCLUSIVE-FOR-GITEX-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DOWNLOAD NOW<\/strong><\/a><\/div>\n\n<div class=\"is-style-fill wp-block-button eplus-wrapper eplus-styles-uid-615eb4\"><a class=\"wp-block-button__link has-orange-background-color has-background wp-element-button\" href=\"https:\/\/troeger-services.com\/en\/wir-stellen-unsere-partner-vor\/\">Our partners<\/a><\/div>\n\n<div class=\"is-style-fill wp-block-button eplus-wrapper eplus-styles-uid-cbbc41\"><a class=\"wp-block-button__link has-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.ifs.com\/de\/industries\/service-industries\/retail-aftermarket-services\" target=\"_blank\" rel=\"noopener\">IFS Retail<\/a><\/div>\n\n<div class=\"is-style-fill wp-block-button eplus-wrapper eplus-styles-uid-56a752\"><a class=\"wp-block-button__link has-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.opentext.com\/solutions\/industry\/retail\" target=\"_blank\" rel=\"noopener\">Opentext Retail<\/a><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-flow wp-block-group-is-layout-flow\"><div class=\"grid grid-cols-1 md:grid-cols-2 md:gap-4 wp-block-columns eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-0d9af5\">\n<div class=\"flex justify-center py-12 wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2022\/11\/31c5c9ef-04d5-4b4c-8fa7-d98840f3cb5a.jpg\" alt=\"\" class=\"wp-image-1832\" title=\"\" srcset=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2022\/11\/31c5c9ef-04d5-4b4c-8fa7-d98840f3cb5a.jpg 500w, https:\/\/troeger-services.com\/wp-content\/uploads\/2022\/11\/31c5c9ef-04d5-4b4c-8fa7-d98840f3cb5a-300x300.jpg 300w, https:\/\/troeger-services.com\/wp-content\/uploads\/2022\/11\/31c5c9ef-04d5-4b4c-8fa7-d98840f3cb5a-150x150.jpg 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"text-lg wp-block-heading eplus-wrapper\" id=\"andre-troger-ceo\">Andr\u00e9 Tr\u00f6ger - CEO<\/h4>\n\n\n\n<p class=\"eplus-wrapper\">TR\u00d6GER IT BUSINESS CONSULTING<\/p>\n\n\n\n<p class=\"has-orange-color has-text-color has-medium-font-size eplus-wrapper\">\"Choosing the right ITSM tool doesn't have to be difficult.<\/p>\n\n\n\n<p class=\"has-orange-color has-text-color has-medium-font-size eplus-wrapper\">Make it easy for yourself with our <a href=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/ITSM-ESM-BUYERS-GUIDE-EXCLUSIVE-FOR-GITEX-2023.pdf\" target=\"_blank\" rel=\"noopener\" title=\"E-Book &quot;ITSM BUYING ADVICE&quot;.\">E-Book \"ITSM BUYING ADVICE\".<\/a><\/p>\n\n\n\n<div class=\"wp-block-buttons eplus-wrapper is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"is-style-outline wp-block-button eplus-wrapper is-style-outline--1 eplus-styles-uid-45daa5\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/ITSM-ESM-BUYERS-GUIDE-EXCLUSIVE-FOR-GITEX-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DOWNLOAD NOW<\/strong><\/a><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized eplus-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"150\" src=\"https:\/\/troeger-services.com\/wp-content\/uploads\/2023\/12\/tibc_logo_1zeilig_rgb-1-e1702089590391.png\" alt=\"The TITBC company logo, the experts for ITSM, ITOM, ESM. The only experts who incorporate all perspectives for your guaranteed success.\" class=\"wp-image-1985\" style=\"object-fit:cover;width:75px;height:75px\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper\"><\/div>\n\n\n\n<p class=\"eplus-wrapper\"><\/p>\n\n\n<h2 class=\"wp-block-heading has-text-align-center eplus-wrapper eplus-styles-uid-b40465\">Advantages over advantages<\/h2>\n\n\n<p class=\"eplus-wrapper\"><\/p>\n\n\n<h3 class=\"wp-block-heading has-text-align-center eplus-wrapper eplus-styles-uid-5ad16f\">Take the first step towards transforming your business. Let us show you how IFS assyst can maximize your IT efforts and give you an overview of the key features and functions.<\/h3>\n\n<div class=\"wp-block-columns eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex eplus-styles-uid-e2e69c\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons eplus-wrapper is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"my-5 shadow-xl hover:shadow-lg btn-secondary bg-secondary wp-block-button eplus-wrapper eplus-styles-uid-a7460c\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/outlook.office365.com\/owa\/calendar\/TITBCGesprchsanfragemitAndrTrger@titbc.onmicrosoft.com\/bookings\/\" style=\"border-radius:0px\" target=\"_blank\" rel=\"noreferrer noopener\">Request an initial consultation<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons eplus-wrapper is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\"><div class=\"my-5 shadow-xl hover:shadow-lg btn-secondary bg-secondary wp-block-button eplus-wrapper eplus-styles-uid-ad8a3c\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/outlook.office365.com\/owa\/calendar\/TITBCGesprchsanfragemitAndrTrger@titbc.onmicrosoft.com\/bookings\/\" style=\"border-radius:0px\" target=\"_blank\" rel=\"noreferrer noopener\">Request a demo<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Ihr ITSM Einkaufsf\u00fchrer f\u00fcr Ihren Weg, hinzu dem Wachstum Ihres Unternehmens Unser \u201eITSM Buyer\u00b4s Guide\u201c, hilft IT-Verantwortlichen, die richtige IT- Enterprise Service Management L\u00f6sung f\u00fcr Ihr Unternehmen zu finden. &#8222;&#8230;und das Beste? Evaluieren Sie mit unserem unabh\u00e4ngigen Beratungsansatz, die Besten Hersteller, mit nur einem Ansprechpartner&#8220; Dabei hilft Ihnen unser Buyer&#8217;s Guide! Welche ITSM L\u00f6sung, ist [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":2850,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"editor_plus_copied_stylings":"{}","_themeisle_gutenberg_block_has_review":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1,14,8],"tags":[20,23,45,21,47,49,51,42,132,133,22,53,57,43,41,19,18,135,134,59,44,46,25,55,48,50,52,54,61,58,60,56,26],"class_list":["post-2689","page","type-page","status-publish","has-post-thumbnail","hentry","category-allgemein","category-blog","category-case-studies","tag-esm","tag-assyst","tag-availability-management","tag-blog","tag-capacity-and-performance-management","tag-change-enablement","tag-deployment-management","tag-enterprise-service-management","tag-esm-buyers-guide","tag-esm-buyersguide","tag-ifs","tag-incident-management","tag-it-asset-management","tag-it-operations-management","tag-it-service-management","tag-itom","tag-itsm","tag-itsm-buyers-guide","tag-itsm-buyersguide","tag-knowledge-management","tag-micro-focus","tag-monitoring-and-event-management","tag-opentext","tag-problem-management","tag-release-management","tag-service-catalog-management","tag-service-configuration-management","tag-service-continuity-management","tag-service-desk","tag-service-financial-management","tag-service-level-management","tag-service-request-management","tag-smax"],"_links":{"self":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/pages\/2689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/comments?post=2689"}],"version-history":[{"count":0,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/pages\/2689\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/media\/2850"}],"wp:attachment":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/media?parent=2689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/categories?post=2689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/tags?post=2689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}