{"id":891,"date":"2021-07-21T10:03:04","date_gmt":"2021-07-21T08:03:04","guid":{"rendered":"https:\/\/troeger-services.com\/?p=891"},"modified":"2025-05-17T06:54:51","modified_gmt":"2025-05-17T04:54:51","slug":"automotive","status":"publish","type":"post","link":"https:\/\/troeger-services.com\/en\/automotive\/","title":{"rendered":"Automotive ITSM"},"content":{"rendered":"
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The software and service had already been integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tr\u00f6ger IT to identify and solve the problem.<\/h1>\n\n\n\n

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Manager MBB<\/strong><\/p><\/div>\n<\/div>\n\n\n

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\"Icon<\/figure>\n\n\n\n

Industry<\/strong><\/p>\n\n\n\n

Automotive<\/p>\n<\/div>\n\n\n\n

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Use Case<\/strong><\/p>\n\n\n\n

Consulting, Managed Service<\/p>\n<\/div>\n\n\n\n

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Project period<\/strong><\/p>\n\n\n\n

6 months consulting project, 4 years managed service<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n

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Business & IT alignment at a high level<\/h1>\n\n\n\n

The software and service had already been integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tr\u00f6ger IT to identify and solve the problem.<\/p>\n<\/div>\n\n\n\n

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\"Tr\u00f6ger IT's pragmatic approach gave us the flexibility and time to concentrate on our core tasks.\"<\/p>\n<\/div>\n<\/div>\n\n\n

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Initial situation<\/strong><\/p>\n\n\n\n

System failures were usually communicated by end customers via the helpdesk. Due to outsourced resources, troubleshooting was often time-consuming. It was difficult for the IT and business teams to act proactively.<\/p>\n<\/div>\n\n\n\n

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After consultation phase<\/strong><\/p>\n\n\n\n

Consulting was scheduled as a proof-of-concept, the original problem was given with implementation recommendations and selection of the right software license structure and requirements. Prepared for further decision-making.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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During the managed service phase<\/h3>\n\n\n\n

After the proof of concept, the requirements were then drawn up and a tender was issued for the project. Tr\u00f6ger IT then went into implementation with the parent company, international subsidiary and the national project department.<\/p>\n<\/div>\n\n\n\n

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\"Meeting
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Result 1<\/strong><\/p>\n\n\n\n

System failures could be detected before the end customer. Errors could be identified more quickly across departments in order to guarantee a faster solution. Evaluations and trend analyses led to the optimization and continuous improvement of internal IT processes.<\/p>\n<\/div>\n\n\n\n

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Result 2<\/strong><\/p>\n\n\n\n

Employees were able to concentrate better on their core tasks again. The reporting made it possible to optimize processes between departments more efficiently. Reduction of events with actions by 30%. Time-to-repair reduced by 50%.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Software und Service war bereits beim Kunden integriert, aber der Support des Softwareherstellers konnte bei einem bestimmen Problem nicht weiterhelfen. Der Projektleiter kam auf Tr\u00f6ger IT zu, um hier das Problem zu eruieren und zu l\u00f6sen. Themen: ITSM, ESM, ITOM Manager MBB Industry Automotive Use Case Consulting, Managed Service Projektzeitraum 6 Monate Consulting Projekt, 4 […]<\/p>\n","protected":false},"author":4,"featured_media":1240,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"editor_plus_copied_stylings":"{}","_themeisle_gutenberg_block_has_review":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1,14,8],"tags":[130,129],"class_list":["post-891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-blog","category-case-studies","tag-aber-konnte-bei-einem-bestimmen-problem-nicht-weiterhelfen","tag-business-it-alignment-auf-hohem-niveau-hersteller-selbst-hatte-software-service-integriert"],"_links":{"self":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts\/891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/comments?post=891"}],"version-history":[{"count":0,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts\/891\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/media\/1240"}],"wp:attachment":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/media?parent=891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/categories?post=891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/tags?post=891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}