{"id":978,"date":"2021-07-22T18:51:53","date_gmt":"2021-07-22T16:51:53","guid":{"rendered":"https:\/\/troeger-services.com\/?p=978"},"modified":"2024-01-21T07:58:47","modified_gmt":"2024-01-21T06:58:47","slug":"information-technology","status":"publish","type":"post","link":"https:\/\/troeger-services.com\/en\/information-technology\/","title":{"rendered":"Information Technology"},"content":{"rendered":"
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The aim was to involve and integrate all departments and also to standardize the manufacturer situation, as this was very heterogeneous. By using the ITSM, ITOM solutions, we were able to complete this task easily.<\/h1>\n\n\n\n

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Manager Connect<\/strong><\/p><\/div>\n<\/div>\n\n\n

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Industry<\/strong><\/p>\n\n\n\n

Information Technology<\/p>\n<\/div>\n\n\n\n

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Use Case<\/strong><\/p>\n\n\n\n


Digital control center<\/p>\n<\/div>\n\n\n\n

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Project period<\/strong><\/p>\n\n\n\n

12 months consulting phase, 3 years managed service<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n

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Digital control center introduced as a real-time system<\/h1>\n\n\n\n

Due to a previous project at another department, the focus was placed on the digital control center with the question \"should we introduce a digital control center\". The aim was to involve and integrate all departments and also to standardize the manufacturer situation, as this was very heterogeneous. By using the ITSM, ITOM solutions, we were able to complete this task easily.<\/p>\n<\/div>\n\n\n\n

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\"Thanks to Tr\u00f6ger IT's extensive experience and independence from manufacturers, we were able to achieve our internal goals more quickly.\"<\/p>\n<\/div>\n<\/div>\n\n\n

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Initial situation<\/strong><\/p>\n\n\n\n

The coordination of the IT and specialist departments caused high friction losses. This was caused by the lack of a central committee for coordinating requirements and the lack of service trees to ensure that the components per service belonged together.<\/p>\n<\/div>\n\n\n\n

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After consultation phase<\/strong><\/p>\n\n\n\n

Standardization of the manufacturer situation, development of the requirements, coordination with the works council and other internal processes were accompanied by Tr\u00f6ger IT and presented with a document for recommendation.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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During the managed service phase<\/h3>\n\n\n\n

After the consultation, a so-called \"proof of value\" was initiated, which implemented a selective sub-process with a smaller project scope on a trial basis, which was successful.<\/p>\n<\/div>\n\n\n\n

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Result 1<\/strong><\/p>\n\n\n\n

Transparency of the service trees ensures fast error detection. This transparency means that errors can be assigned to the relevant department more quickly, as well as increasing the stability and availability of the systems.<\/p>\n<\/div>\n\n\n\n

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Result 2<\/strong><\/p>\n\n\n\n

20% lower operating costs thanks to shortened processes and more efficient error detection. Higher employee satisfaction, fewer escalations.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Das Ziel war alle Abteilungen mit abzuholen und zu integrieren, und zudem die Herstellersituation zu vereinheitlichen, da diese sehr heterogen war. Mit Einsatz der ITSM, ITOM L\u00f6sungen, konnten wir diese Aufgabe einfach erledigen. Manager Connect Industry Information Technology Use Case Digitaler Leitstand Projektzeitraum 12 Monate Consultingphase, 3 Jahre Managed Service Digitaler Leitstand als Echtzeitsystem eingef\u00fchrt […]<\/p>\n","protected":false},"author":4,"featured_media":1239,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"editor_plus_copied_stylings":"{}","_themeisle_gutenberg_block_has_review":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[8],"tags":[127,123,122,20,125,126,128,124],"class_list":["post-978","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-4-jahre-managed-service-business-it-alignment-auf-hohem-niveau-software-und-service-war-bereits-beim-kunden-integriert","tag-aber-der-support-des-softwareherstellers-konnte-bei-einem-bestimmen-problem-nicht-weiterhelfen-der-projektleiter-kam-auf-troeger-it-zu","tag-automotive-auswaehlen-automotive-block-editor-software-und-service-war-bereits-beim-kunden-integriert","tag-esm","tag-itom-manager-mbb-industry-automotive-use-case-consulting","tag-managed-service-projektzeitraum-6-monate-consulting-projekt","tag-um-hier-das-problem-zu-eruieren-und-zu-loesen","tag-um-hier-das-problem-zu-eruieren-und-zu-loesen-themen-itsm"],"_links":{"self":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts\/978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/comments?post=978"}],"version-history":[{"count":0,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts\/978\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/media\/1239"}],"wp:attachment":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/media?parent=978"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/categories?post=978"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/tags?post=978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}