{"id":986,"date":"2021-07-22T18:58:58","date_gmt":"2021-07-22T16:58:58","guid":{"rendered":"https:\/\/troeger-services.com\/?p=986"},"modified":"2024-01-21T07:55:31","modified_gmt":"2024-01-21T06:55:31","slug":"banking","status":"publish","type":"post","link":"https:\/\/troeger-services.com\/en\/banking\/","title":{"rendered":"Banking"},"content":{"rendered":"
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Online banking, server hosting and application hosting were to be further developed. The difficulty here was that faults were only identified by customers via the enterprise helpdesk.<\/h1>\n\n\n\n

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Online Banking Manager<\/p><\/div>\n<\/div>\n\n\n

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Industry<\/strong><\/p>\n\n\n\n



Banking<\/p>\n<\/div>\n\n\n\n

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Use Case<\/strong><\/p>\n\n\n\n


Online Banking Manager
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Project period<\/strong><\/p>\n\n\n\n


18 months consulting phase, 16 years managed service<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n

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Problem: Customers report IT faults<\/h1>\n\n\n\n

Online banking, server hosting and application hosting were to be further developed. The difficulty here was that faults via the enterprise helpdesk were only recognized by customers. This was making waves in the customer's top-level management and needed to be resolved as quickly as possible.<\/p>\n<\/div>\n\n\n\n

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\"Thanks to the trusting cooperation, we were able to relieve the department and optimally develop the services and processes.\"<\/p>\n<\/div>\n<\/div>\n\n\n

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Initial situation<\/strong><\/p>\n\n\n\n

The coordination of the departments caused a great deal of effort. There was no central committee to coordinate the requirements. The lack of service trees made it difficult to ensure that the components belonged together. System failures could only be detected reactively.<\/p>\n<\/div>\n\n\n\n

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After consultation phase<\/strong><\/p>\n\n\n\n

The availability and performance of the systems could be read in regular minute cycles. This allowed the system to be converted from reactive problem management to a proactive process.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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During the managed service phase<\/h3>\n\n\n\n

The roll-out was then extended from one application to a further 250+ applications. Four full-time resources took care of the further development, innovation and expansion of the system (Continuous Service Improvement). Our team was also the point of contact for integrations into the digital control center, escalation management internally and with the manufacturers.<\/p>\n<\/div>\n\n\n\n

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Result 1<\/strong><\/p>\n\n\n\n

Harmonized cooperation between departments through operationalization of topics. Transparent service trees across all systems (aligned with naming conventions). Higher availability of services. Employee satisfaction through managed service.<\/p>\n<\/div>\n\n\n\n

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Result 2<\/strong><\/p>\n\n\n\n

Lower system costs, centralized reporting of KPIs, minimization of downtimes, outsourcing of support, further development cycles.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Das Online Banking, Server-Hosting und Applikations-Hosting sollte weiterentwickelt werden. Die Schwierigkeit dabei war, dass St\u00f6rungen \u00fcber Enterprise-Helpdesk ausschlie\u00dflich durch Kunden erkannt wurden. Manager Online Banking Industry Banking Use Case Manager Online Banking Projektzeitraum 18 Monate Consultingphase, 16 Jahre Managed Service Problem: Kunden melden St\u00f6rungen der IT Das Online Banking, Server-Hosting und Applikations-Hosting sollte weiterentwickelt werden. […]<\/p>\n","protected":false},"author":4,"featured_media":1242,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"editor_plus_copied_stylings":"{}","_themeisle_gutenberg_block_has_review":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[8],"tags":[114,116,115],"class_list":["post-986","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-das-online-banking","tag-dass-stoerungen-durch-kunden-erkannt-wurden","tag-server-hosting-und-applikations-hosting-sollte-weiterentwickelt-werden-die-schwierigkeit-dabei-war"],"_links":{"self":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts\/986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/comments?post=986"}],"version-history":[{"count":0,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/posts\/986\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/media\/1242"}],"wp:attachment":[{"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/media?parent=986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/categories?post=986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/troeger-services.com\/en\/wp-json\/wp\/v2\/tags?post=986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}