We recently invited special guest Julie Mohr, principal analyst at Forrester, for an in-depth discussion on the latest service management research and to explore what’s defining AI success in ESM. Read this blog to explore key insights from our…(read more) The post An in-depth look at the trends shaping ESM in 2025: Insights from Forrester […]

The post An in-depth look at the trends shaping ESM in 2025: Insights from Forrester first appeared on Un nuovo modo di ridurre i costi La soddisfazione dei dipendenti e dei clienti non può essere raggiunta con mezzi convenzionali!!!.