ITSMandESM – Prove value with ROI

When management looks at IT and the services it provides, they see it as a cost center that requires investment to maintain business continuity. Therefore, it can be difficult for IT departments to get the necessary budget for software systems that are seen as extras by management.

Fortunately, ITSM systems actually deliver a significant return on investment. IT organizations that are able to demonstrate the economic benefits to the business as a whole will find it easier to justify their costs and gain management buy-in for their service management platforms.

Service management platforms actually deliver a measurable return on investment in every area they touch. They help increase profits by reducing expenses and provide a technical advantage that increases revenue.

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How to measure ROI

When management looks at IT and the services it provides, they see it as a cost center that requires investment to maintain business continuity. Therefore, it can be difficult for IT departments to get the necessary budget for software systems that are seen as extras by management.

Fortunately, ITSM systems actually deliver a significant return on investment. IT organizations that are able to demonstrate the economic benefits to the business as a whole will find it easier to justify their costs and gain management buy-in for their service management platforms.

Service management platforms actually deliver a measurable return on investment in every area they touch. They help increase profits by reducing expenses and provide a technical advantage that increases revenue.