IT and Enterprise Service Management products and their individual added value in RETAIL.

A new way of reducing costs Employee satisfaction and customer satisfaction are not achieved by conventional means. A new way of reducing costs Employee satisfaction and customer satisfaction is not achieved by conventional means Goal: Improve the service experience! Discover a better service experience for your customers, employees and suppliers. Through an efficient and coordinated process, you lay the foundation for your growth. ITSM, ITOM and ESM do it for you ITSMandESM - Prove value with ROI When… Read more: Eine neue Art der Kostensenkung Mitarbeiterzufriedenheit und Kundenzufriedenheit mit ITSM

A data breach can cost companies an average of 4.35 million dollars today! 9 best practices for data security in your organization Protecting and securing data is a given, but actually doing it can be a major challenge. Cyberattacks and data breaches are becoming more sophisticated and advanced. How can you make sure you're taking the right measures? In our article, we look at some of the best… Read more: Eine Datenschutzverletzung kann Unternehmen heute durchschnittlich 4,35 Millionen Dollar kosten!

Online banking, server hosting and application hosting were to be further developed. The difficulty here was that faults were only recognized by customers via the enterprise helpdesk. Manager Online Banking Industry Banking Use Case Manager Online Banking Project period 18 months Consulting phase, 16 years Managed Service Problem: Customers report IT faults The online banking, server hosting and application hosting were to be further developed. [...]… Read more: Banking

Manager Internet Applications Industry Financial Services Use Case Digital Control Center Project period 6 months Consulting project Roadmap created for own implementation of the digital control center Project initiation was based on already introduced APM products. The initial situation of the system landscape consisted of uCMDB, Service Manager and Site Scope. The specialist department wanted event management and real-time error detection. "The project was [...]… Read more: Financial Services

The aim was to involve and integrate all departments and also to standardize the manufacturer situation, as this was very heterogeneous. By using the ITSM, ITOM solutions, we were able to complete this task easily. Manager Connect Industry Information Technology Use Case Digital control center Project period 12 months Consulting phase, 3 years Managed service Digital control center introduced as a real-time system [...]… Read more: Information Technology

The software and service were already integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tröger IT to identify and solve the problem. Topics: ITSM, ESM, ITOM Manager MBB Industry Automotive Use Case Consulting, Managed Service Project period 6 months consulting project, 4 [...]… Read more: Automotive ITSM