Easier. More flexible. More profitable.

Simplify your IT transformation. Through a harmonized and seamless integration of your ITSM, ESM and ITOM processes, you finally have control back and can use your "BIG-Data" in a simple way to achieve your goals.

It's time to cut through and simplify your IT complexity to make your organization truly service-oriented.

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OPTIC (Operations Platform for Transformation, Intelligence and Cloud)

OPTIC enables a more practical transformation - building on what already exists through open REST APIs and a wide range of functions. The integrated, unlimited and intelligent core is used to normalize, store and understand all the data generated by the various tools in the IT environment. The flexibility of the cloud allows you to extend operational best practices.

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Service management

Relieve your IT support and satisfy users with intuitive, self-learning and maintenance-free self-service. With a single solution and cloud management, users get what they want quickly.

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Service processing

needs-based and precisely tailored resources - from traditional to cloud-native to hybrid IT. This allows you to automatically provide the optimum resources and shorten fulfillment cycles at the same time.

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Service assurance

Get a better view of service health by using algorithms to detect anomalies faster and turn volumes of data into actionable insights for faster problem resolution.

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Service governance

Reduce the risk of security breaches with heterogeneous servers, databases, middleware solutions, networks and cloud services - while optimizing cloud spend through cost control.

Case Study

What our customers say

Meeting on the introduction of the digital control center
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Case study premium car manufacturer

How a leading German premium car manufacturer introduced the digital control center

After three months of the project phase, data was collected in real time, and through performance benchmarking up to month six, the processes were optimized in such a way that savings in the six-figure to million range were immediately noticeable.

→ Read more


35 pages of expertise

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IT service management with ITSM purchasing advice

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The titbc company logo, the experts for itsm, itom, esm. The only experts who include all perspectives for your guaranteed success.
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André Tröger - CEO


"Choosing the right ITSM tool doesn't have to be difficult.

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