Accelerate application delivery and reduce risk with ITSM - ITOM - ESM for your customer service

Accelerate application delivery for your employees, customers and suppliers. ITSM, ITOM and ESM make it easy for you to exploit your advantages over your competitors.

Reliably scale Agile and DevOps solutions across all your environments, from mainframe to cloud.

Scaling

Accelerate application delivery and reduce risk with ITSM - ITOM - ESM for your customer service

Introduction: High-speed, low-risk application delivery enables the efficient provision of applications for customer service management. By using IT Service Management (ITSM), IT Operations Management (ITOM) and Enterprise Service Management (ESM), you can maximize the speed of application delivery while minimizing the risk of downtime or disruption. These integrated solutions provide you with an effective way to optimize your customer service processes and ensure a seamless user experience. With ITSM, you can efficiently manage service requests and optimize the support process. ITOM enables comprehensive monitoring and control of your IT infrastructure to identify and resolve bottlenecks or errors at an early stage. ESM offers a wide range of service management functions to improve collaboration and the exchange of information between different departments. By combining these solutions, you can accelerate application delivery while ensuring the quality and stability of your services. In summary, the use of ITSM, ITOM and ESM enables optimized application delivery with high speed and low risk for your customer service management.

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It value creation

Secure IT value creation

Creating new value by reusing proven IT investments

Secure provision
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Achieve better results

Risk, compliance and quality-based provisioning control

Optimization
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Resource Monitor

Scaled tests and automation

Strengthen trust
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Strengthening trust in the company

Improve coordination and cooperation between all parties involved

Continuous planning

Continuous planning

Achieve business agility by aligning your strategy and execution. Improved visibility gives you insights to support a results-oriented approach to software development.

Continuous tests
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Continuous test

Scale your automated testing as part of the software delivery pipeline and get instant feedback on business risk at every commit and at every step or gate through to production.

Continuous integration

Continuous integration and provision

Stay in control and gain actionable insights to track releases through to production.

Application and process modernization
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Application and process modernization

Identify bottlenecks, observe trends, find correlations and recognize deviations in your development cycle. Implement changes that have the desired impact.

Continuous improvement

Continuous improvement

Identify bottlenecks, observe trends, find correlations and recognize deviations in your development cycle. Implement changes that have the desired impact.

Case Study

What our customers say

Meeting on the introduction of the digital control center
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Case study premium car manufacturer

How a leading German premium car manufacturer introduced the digital control center

After three months of the project phase, data was collected in real time, and through performance benchmarking up to month six, the processes were optimized in such a way that savings in the six-figure to million range were immediately noticeable.

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35 pages of expertise

This e-book will help you to introduce the right IT Service Management & Enterprise Service Management solution in your company.

35 pages of concentrated knowledge so that you don't make the wrong decision when choosing your ITSM & ESM solution. 

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PROFESSIONAL ADVICE

IT service management with ITSM purchasing advice

Do you need professional advice on planning and implementing your IT service management?

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The titbc company logo, the experts for itsm, itom, esm. The only experts who include all perspectives for your guaranteed success.
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André Tröger - CEO

TRÖGER IT BUSINESS CONSULTING

"Choosing the right ITSM tool doesn't have to be difficult.

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