The initial situation of the system landscape consisted of uCMDB, Service Manager and Site Scope. The specialist department wanted event management and real-time error detection.

Manager Internet Applications

Industry

Financial Services

Use Case

Digital control center

Project period

6 months consulting project

Roadmap created for own implementation of the digital control center

The project was initiated using APM products that had already been introduced. The initial situation of the system landscape consisted of uCMDB, Service Manager and Site Scope. The specialist department wanted event management and real-time error detection.

"The project was able to achieve a positive decision from the steering committee in a very fast implementation phase."

Initial situation

Failures only communicated by end customers. These were not noticed after deployments. Trend analyses were difficult to understand and proactive action through trend reporting was not possible. The desire to identify the root cause event triggered a collaboration with us.

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After consultation phase

All existing tools were integrated into an event management console, together with a log file analysis, in order to be able to search for errors automatically. In addition, the VMs were integrated into a standardized console for control.

During the managed service phase

No managed service phase.

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Result 1

60% fewer errors identified by end customers. 30% less need for coordination through operationalization of processes. Faster problem resolution thanks to the closed-loop incident process with full integration between configuration management, ITSM, ITOM and ALM.

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Result 2

Failures could be identified before the customer. By introducing the staging process, errors could be detected before go-live and thus minimized through process adjustments. The performance trend analyses enabled bottlenecks in IT resources to be detected even before a failure occurred. SLM reporting has enabled management to optimize the continuous improvement of applications and their availability. More user-friendly tools now enable automated error detection and rectification.