This change is more than just a trend!
The competitive advantage of service-oriented manufacturing through ITSM and ESM
Together with our partner IFS and the ITSM/ ITOM/ ESM solution Assyst, we will soon be publishing a video series with 8 consecutive topics for you. About ways towards service-oriented manufacturing and how IT and Enterprise Service Management can serve as an enormous competitive advantage for your sustainable growth.
The competitive advantage of service-oriented production
Together with our partner IFS and the ITSM/ ITOM/ ESM solution Assyst, we will soon be publishing a video series with 8 consecutive topics for you. About ways to a service-oriented production and how IT and Enterprise Service Management can serve as an enormous competitive advantage.
We are currently experiencing a shift from a product-oriented approach to a service-oriented approach. For decades, manufacturing was synonymous with the production of material goods - cars, appliances and widgets in all colors, shapes and sizes.
Success was often measured by the volume of products that rolled off the assembly lines. Companies competed fiercely on the basis of product features, cost efficiency and supply chain performance. Those were the days of visible results! But times have changed, as have markets and consumer preferences.
We are in an age where consumers increasingly value not just the product itself, but the whole experience that surrounds it. This change is more than just a trend; it is a seismic shift! Manufacturers will no longer be able to ignore it!
The changes are already clearly visible, in addition to the fact that they are currently occurring at an unprecedented speed and it can be assumed that these are only the harbingers of a fundamentally changing economy as we have known it up to now.
35 pages of expertise
This e-book will help you to introduce the right IT Service Management & Enterprise Service Management solution in your company.
35 pages of concentrated knowledge so that you don't make the wrong decision when choosing your ITSM & ESM solution.
Get a head start and learn how to choose the right IT service management and enterprise service management solution for your organization before you invest.
IT service management with ITSM purchasing advice
Do you need professional advice on planning and implementing your IT service management?
The e-book "ITSM & ESM Buyer's Guide" will help you make the right choice.
THIS INFORMATION WILL HELP YOU
Save time with our ITSM purchasing advice
Does your company need an IT service management tool?
Then you should read our e-book.
Here you will find Information that will help you can the right IT Service Management & Enterprise Service Management solution for your company.
What would you like to achieve?
Pursue your most important goals for stable operations and a successful transformation.
Your journey to the digital control center
Your IT is your enabler for better business, forget "silo thinking" and missing integrations
- A fully integrated IT solution from network to business services, using only industry-leading products
- Automated mapping of service dependencies in conjunction with infrastructure and application management, for business-oriented bottom-up handling of events
- Top-down monitoring and analysis of the customer experience in real time
- Close links between BSM and ITSM through CMDB
Customer Value Journey
Tröger IT Business Consulting - best practice for over 20 years
Your long-term strategic partner for real-time IT processes
Increase the efficiency of your processes
Use service impact analysis and consolidated operations to get the job done in one place, without duplicating resolution efforts.
Analyze application performance issues faster and assign them to the right team the first time.
Accelerating the digital transformation
The challenges of digital transformation are omnipresent. If you want to remain successful as a company, you need to implement new technologies and approaches and combine them profitably with existing investments - in short, you need to find the perfect mix of "run" and "transform".
Reduction of business risk
Minimize business impact through bottom-up analysis of service impact and top-down analysis of customer experience.
Notify the specialist departments of problems in real time and don't wait for an end customer to bring them to your attention.
Proactively monitor the end customer experience so you can fix problems before customers experience them.
We only stock industry-leading products
What our customers say
Case study premium car manufacturer
How a leading German premium car manufacturer introduced the digital control center
After three months of the project phase, data was collected in real time, and through performance benchmarking up to month six, the processes were optimized in such a way that savings in the six-figure to million range were immediately noticeable.