Your role/position Service Desk and ITSM, ITOM and ESM.
Service teams everywhere are struggling with the same challenges. Through a seamless integration of ITSM, ITOM and ESM solutions - "Accelerate your resolution rate and focus on your real work" -
![Your role/position servicedesk and itsm, itom and esm. 1 Action-relevant analyses graphic](https://troeger-services.com/wp-content/uploads/2021/10/analysen.png)
Take the stress out of the service desk!
![Your role/position servicedesk and itsm, itom and esm. 2 Titbc icons general dark purple requirements](https://troeger-services.com/wp-content/uploads/2023/12/TITBC_Icons_General-Dark-Purple_Requirements.png)
Unnecessary administrative work
Repetitive, tedious administrative tasks mean teams spend too much time putting out fires.
![Your role/position servicedesk and itsm, itom and esm. 3 Titbc icons general dark purple eye](https://troeger-services.com/wp-content/uploads/2023/12/TITBC_Icons_General-Dark-Purple_Eye.png)
Poor visibility
Service teams don't have a bird's eye view of service requests, which means that important tasks are too often lost sight of.
![Your role/position servicedesk and itsm, itom and esm. 4 Titbc icons general dark purple clock](https://troeger-services.com/wp-content/uploads/2023/12/TITBC_Icons_General-Dark-Purple_Clock.png)
Lack of agility
Outdated technology means that service teams have to sit at a desk to view requests - preventing them from solving problems on the move or in the field.
![Your role/position servicedesk and itsm, itom and esm. 5 The titbc company logo, the experts for itsm, itom, esm. The only experts who include all perspectives for your guaranteed success.](https://troeger-services.com/wp-content/uploads/2023/12/tibc_logo_1zeilig_rgb-1-e1702089590391.png)
THE DIFFERENCES BETWEEN ITSM, ESM AND ITOM EXPLAINED.
In this video I would like to explain the differences between IT Service Management, Enterprise Service Management and IT Operations Management
![Your role/position servicedesk and itsm, itom and esm. 5 The titbc company logo, the experts for itsm, itom, esm. The only experts who include all perspectives for your guaranteed success.](https://troeger-services.com/wp-content/uploads/2023/12/tibc_logo_1zeilig_rgb-1-e1702089590391.png)
Same service desk, less stress!
![Your role/position servicedesk and itsm, itom and esm. 2 Titbc icons general dark purple requirements](https://troeger-services.com/wp-content/uploads/2023/12/TITBC_Icons_General-Dark-Purple_Requirements.png)
Reduce the administrative burden
Automate your service desk to eliminate unnecessary administrative tasks and stop getting bogged down in low-value tasks.
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Enable self-service
Give end users the ability to find simple solutions to their problems so you don't have to.
![Your role/position servicedesk and itsm, itom and esm. 9 TITBC Icons General Dark Purple Employee Satisfaction 1](https://troeger-services.com/wp-content/uploads/2023/12/TITBC_Icons_General-Dark-Purple_Employee-Satisfaction.png)
More service experience
Bring all requests into one window so that requests can be resolved quickly - and nothing is forgotten.
![Your role/position servicedesk and itsm, itom and esm. 10 Titbc icons general dark purple global](https://troeger-services.com/wp-content/uploads/2023/12/TITBC_Icons_General-Dark-Purple_Global.png)
Enable remote access
Give your service teams the freedom to view and resolve requests from anywhere and at any time.
![Your role/position servicedesk and itsm, itom and esm. 11 Titbc icons general dark purple support](https://troeger-services.com/wp-content/uploads/2023/12/TITBC_Icons_General-Dark-Purple_Support.png)
Reduce repeat calls
Divert up to 80 % of calls from the service desk with easily accessible service tools.
![Your role/position servicedesk and itsm, itom and esm. 3 Titbc icons general dark purple eye](https://troeger-services.com/wp-content/uploads/2023/12/TITBC_Icons_General-Dark-Purple_Eye.png)
Gain useful insights
Real-time IT data analyses provide the agents with useful insights and help to solve problems more quickly.