The software and service had already been integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tröger IT to identify and solve the problem.
Manager MBB
![Automotive itsm 1 Icon case study industry](https://troeger-services.com/wp-content/uploads/2021/07/icon-industry.png)
Industry
Automotive
![Automotive itsm 2 Icon use case](https://troeger-services.com/wp-content/uploads/2021/07/icon-use-case.png)
Use Case
Consulting, Managed Service
![Automotive itsm 3 Icon project period](https://troeger-services.com/wp-content/uploads/2021/07/icon-zeitraum.png)
Project period
6 months consulting project, 4 years managed service
Business & IT alignment at a high level
The software and service had already been integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tröger IT to identify and solve the problem.
"Tröger IT's pragmatic approach gave us the flexibility and time to concentrate on our core tasks."
![Automotive itsm 4 Icon initial situation](https://troeger-services.com/wp-content/uploads/2021/07/icon-ausgangssituation.png)
Initial situation
System failures were usually communicated by end customers via the helpdesk. Due to outsourced resources, troubleshooting was often time-consuming. It was difficult for the IT and business teams to act proactively.
![Automotive itsm 5 Icon consulting phase](https://troeger-services.com/wp-content/uploads/2021/07/icon-beratungsphase.png)
After consultation phase
Consulting was scheduled as a proof-of-concept, the original problem was given with implementation recommendations and selection of the right software license structure and requirements. Prepared for further decision-making.
During the managed service phase
After the proof of concept, the requirements were then drawn up and a tender was issued for the project. Tröger IT then went into implementation with the parent company, international subsidiary and the national project department.
![Automotive itsm 6 How a leading German premium car manufacturer introduced the digital control center](https://troeger-services.com/wp-content/uploads/2021/07/case-digitaler-leitstand.jpg)
![Automotive itsm 7 Icon result](https://troeger-services.com/wp-content/uploads/2021/07/icon-result.png)
Result 1
System failures could be detected before the end customer. Errors could be identified more quickly across departments in order to guarantee a faster solution. Evaluations and trend analyses led to the optimization and continuous improvement of internal IT processes.
![Automotive itsm 7 Icon result](https://troeger-services.com/wp-content/uploads/2021/07/icon-result.png)
Result 2
Employees were able to concentrate better on their core tasks again. The reporting made it possible to optimize processes between departments more efficiently. Reduction of events with actions by 30%. Time-to-repair reduced by 50%.