The software and service had already been integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tröger IT to identify and solve the problem.

Manager MBB

Industry

Automotive

Use Case

Consulting, Managed Service

Project period

6 months consulting project, 4 years managed service

Business & IT alignment at a high level

The software and service had already been integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tröger IT to identify and solve the problem.

"Tröger IT's pragmatic approach gave us the flexibility and time to concentrate on our core tasks."

Initial situation

System failures were usually communicated by end customers via the helpdesk. Due to outsourced resources, troubleshooting was often time-consuming. It was difficult for the IT and business teams to act proactively.

Automotive itsm 9

After consultation phase

Consulting was scheduled as a proof-of-concept, the original problem was given with implementation recommendations and selection of the right software license structure and requirements. Prepared for further decision-making.

During the managed service phase

After the proof of concept, the requirements were then drawn up and a tender was issued for the project. Tröger IT then went into implementation with the parent company, international subsidiary and the national project department.

How a leading German premium car manufacturer introduced the digital control center — Automotive itsm 10

Result 1

System failures could be detected before the end customer. Errors could be identified more quickly across departments in order to guarantee a faster solution. Evaluations and trend analyses led to the optimization and continuous improvement of internal IT processes.

Automotive itsm 11

Result 2

Employees were able to concentrate better on their core tasks again. The reporting made it possible to optimize processes between departments more efficiently. Reduction of events with actions by 30%. Time-to-repair reduced by 50%.