The software and service had already been integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tröger IT to identify and solve the problem.

Manager MBB

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Industry

Automotive

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Use Case

Consulting, Managed Service

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Project period

6 months consulting project, 4 years managed service

Business & IT alignment at a high level

The software and service had already been integrated at the customer's site, but the software manufacturer's support team was unable to help with a specific problem. The project manager approached Tröger IT to identify and solve the problem.

"Tröger IT's pragmatic approach gave us the flexibility and time to concentrate on our core tasks."

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Initial situation

System failures were usually communicated by end customers via the helpdesk. Due to outsourced resources, troubleshooting was often time-consuming. It was difficult for the IT and business teams to act proactively.

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Automotive itsm 9

After consultation phase

Consulting was scheduled as a proof-of-concept, the original problem was given with implementation recommendations and selection of the right software license structure and requirements. Prepared for further decision-making.

During the managed service phase

After the proof of concept, the requirements were then drawn up and a tender was issued for the project. Tröger IT then went into implementation with the parent company, international subsidiary and the national project department.

How a leading German premium car manufacturer introduced the digital control center
Automotive itsm 10
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Result 1

System failures could be detected before the end customer. Errors could be identified more quickly across departments in order to guarantee a faster solution. Evaluations and trend analyses led to the optimization and continuous improvement of internal IT processes.

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Automotive itsm 11

Result 2

Employees were able to concentrate better on their core tasks again. The reporting made it possible to optimize processes between departments more efficiently. Reduction of events with actions by 30%. Time-to-repair reduced by 50%.

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